Effective date: 12 September 2026
These Shop Policies apply to purchases from Encre Studio at encrestudio.com. Please read them before placing an order. By completing a purchase, you agree to these policies and to the terms stated on the relevant product page.
1. Products sold
Encre Studio currently sells digital invitation templates and other digital design products. No physical item, printed invitation, paper product or shipping service is included unless a product page clearly states otherwise.
2. Digital delivery
Digital products are supplied electronically. Depending on the product, the buyer will receive a download, an access link, or instructions by email and/or through the order confirmation page after payment is successfully processed.
The buyer is responsible for providing a correct email address, keeping access details secure and checking spam or promotions folders. If access does not arrive, please contact info.encrestudio@gmail.com with the order number.
3. Immediate delivery and the 14-day right of withdrawal
Where consumer law provides a 14-day withdrawal period, the buyer expressly requests that supply of the digital content begin immediately after payment. Encre Studio will accept a cancellation request within that period only if the buyer has not started editing the template or downloaded/exported a file, subject to any mandatory consumer rights.
At checkout, this consent must be given separately from acceptance of the general terms using the following statement:
“Yes, please give me immediate access to my digital purchase. I understand that I may cancel within 14 days only if I have not started editing the template or downloaded/exported a file.”
Template activity and download records may be used to verify whether editing, downloading or exporting has begun.
4. Cancellations
Because digital products are supplied immediately, an order cannot be cancelled after the buyer starts editing the template or downloads/exports a file. If neither has happened, please contact us as soon as possible. Nothing in this section limits mandatory consumer rights.
5. Problems with a digital product
If a digital product is not delivered, is corrupted, materially differs from its description or does not function as promised, contact us at info.encrestudio@gmail.com. Please include the order number and a brief description or screenshot of the problem.
We will first try to provide access, replace or repair the file, or explain the correct use of the template. If the problem cannot be corrected within a reasonable time, an appropriate price reduction or refund will be provided where required by applicable law.
6. Refunds for digital products
Due to the nature of immediately supplied digital content, change-of-mind refunds are not available after the buyer starts editing the template or downloads/exports a file. This does not affect rights relating to non-delivery, faulty or misdescribed content, duplicate charges, unauthorised payment, or any other non-excludable consumer right.
Approved refunds are returned to the original payment method. Processing time depends on the payment provider and bank.
7. Duplicate purchases
If the same customer accidentally purchases the same product more than once, contact us promptly with both order numbers. After verification, the duplicate charge will normally be refunded.
8. Custom and personalised work
Custom or personalised digital work begins only after the scope and payment are agreed. Once work has begun, cancellation or refund may be limited to the part of the service not yet supplied, except where mandatory law provides otherwise. Any special revision limits or deadlines will be stated in the product description or written agreement.
9. Physical products, if offered in the future
Encre Studio does not currently sell or ship physical products. If a product page expressly identifies an item as physical, the following terms apply to that item only:
- The buyer may request a return within 14 days of receiving the item, unless a lawful exception applies.
- The item must be returned unused and in its original condition and packaging.
- The buyer is responsible for return shipping expenses unless the item is faulty, damaged or incorrect.
- Original delivery charges are refunded only where required by applicable law.
- Custom-made, personalised, sealed or perishable items may be excluded from return where the law permits.
- The buyer should obtain proof of return shipping and is responsible for the item until it is received.
These physical-product terms do not apply to digital downloads, template links or electronically supplied files.
10. Template access and download limits
Unless a product page states otherwise, template access is available for 90 days and the buyer may edit, save and download the template up to 50 times. If additional time is needed, contact us before the access period expires. Access may be revoked if these terms are violated.
11. Licence and permitted use
A purchase grants one buyer a limited, non-exclusive, non-transferable licence for one personal event or project. The template may be edited and printed for that event or project.
The buyer may not share, transfer, sublicense, resell, redistribute or give away the template or source files, whether in original or modified form. The buyer may not use the design to create products for resale, upload it to a marketplace or template service, or claim the design as their own.
12. Intellectual property
All templates, artwork, photographs, graphics, text and other content remain the intellectual property of Encre Studio and/or its licensors. Copyright is not transferred by purchase. Copying or reproducing Encre Studio content beyond the licence above is prohibited.
13. Software, fonts and compatibility
Product pages identify the platform, software, account or device required to use a product. The buyer is responsible for checking compatibility before purchase. Third-party platforms, fonts and software are governed by their own terms and may change independently of Encre Studio.
14. Colours, printing and finished results
Colours may vary between screens, printers, paper and print services. Encre Studio is not responsible for variations caused by device settings, printer calibration, paper choice, third-party printing or edits made by the buyer. A test print is recommended before producing the full quantity.
15. Prices, taxes and payment
Prices are shown in the currency displayed at checkout. Taxes, currency conversion and bank or payment-provider fees may apply. An order is accepted only when payment is successfully authorised. Encre Studio is not responsible for a payment provider declining or delaying a transaction.
16. Support
For order assistance, email info.encrestudio@gmail.com and include the order number. We aim to respond within a reasonable time, but response times may vary because of time zones, weekends, holidays or circumstances in Ukraine.
17. Privacy, applicable law and policy changes
Personal information is handled in accordance with the Encre Studio Privacy Policy and is used only as necessary to process orders, provide support, prevent fraud and meet legal obligations. Template-platform activity records, such as first edit and download/export status, may be used to process support, cancellation and refund requests.
These policies are governed by the laws of Ukraine, without depriving a consumer of mandatory protections that apply in the consumer’s country of residence. If any part of these policies is unenforceable, the remaining terms continue to apply.
Encre Studio may update these policies from time to time. The version in force on the date of purchase applies to that order.
Contact: info.encrestudio@gmail.com
© Encre Studio